Frequently Asked Questions
We have heard thousands of questions, and chosen to provide you with the answers to some of the more common questions relating to a funeral, a funeral service and funeral homes.
- What do I do when a death occurs?
You should contact your local funeral director. They have the experience of handling the normal sequence of events when a death occurs. You should also contact your local funeral director if, the death occurs out of state. They will be able to make arrangements with the local director in the area. This will also help avoid any miscommunication and, multiple invoices from different directors.
- Why use a funeral director?
There are over 50 details to work through when planning a funeral. Making wise choices that are very personal requires that you be adequately informed. While information is available through a variety of sources, a funeral director is your one source to answer all of your questions and handle all the details in a time of need. With so many details to take care of and arrangements to coordinate, a funeral director can step in and make sure everything is handled completely and professionally. At Eighner Funeral Homes, we are dedicated to serving your needs.
- What does a funeral director really do?
As funeral directors, we are care givers and administrators. We make the arrangements for transportation of the deceased, complete the necessary paperwork, and implement the choices made by the family regarding the funeral and disposition of a body.
On a more personal note, we are also listeners, advisors, and supporters. Eighner funeral directors have many years of combined experience in helping families in grief cope with death. We are here to support your personal needs, answer questions about grief, recognize when there appears to be difficulty coping, and recommend sources of additional assistance.
- What does it mean to be a licensed funeral director?
A licensed funeral director must adhere to the ethics and standards established by our profession, including having the recommended years of preparatory and continuing education. It also means that families are treated professionally and will receive the very best care.
- Why have a funeral?
A funeral is an important way to celebrate a life well lived, recognize a family's loss, and a significant change in our lives. A funeral is not a day in a lifetime but a lifetime in a day.
Funerals are recognized ways for the living to show respect for the dead and to help surviving family members begin the grieving process. A funeral is also a way to say goodbye to the loved one with dignity and respect.
- Why have a visitation?
Visitations are part of many cultural and ethnic traditions. Research shows that having a visitation surrounded by caring and supportive people, helps families with the grief process.
Viewing is also encouraged for children, as long as the process is explained and the activity voluntary. Children can benefit from viewing the deceased, as their imaginations can often make the appearance of the body worse than it really is.
Since this is the last time family and friends will see this person, a visitation and viewing can leave positive memories, with the deceased closely appearing as they did in life. Eighner Funeral Home can coordinate public and private family viewing's that meet each family's specific needs.
- What questions should I ask when considering a burial plot?
A burial plot is the location where the deceased will be laid to rest. Typically this is in a cemetery. There are many considerations when evaluating a plot. Here are just a few of the questions you might consider when selecting the best plot for your personal needs:
- Does the plot meet the requirements of your religion?
- What restrictions are placed on burial vaults?
- Does the price include perpetual care and maintenance?
- Are other plots available in the same location to provide for burial of my entire family?
- Do I want ground burial or mausoleum burial, and are both available?
- Are the type of monuments and memorials at cemeteries restricted?
Many cemeteries have restrictions on monuments and memorials. They can also restrict the placement of flowers and remembrance items. At Eighner Funeral Home, we can help you understand and comply with these restrictions, while keeping in mind your personal desires.
- What is a grave liner and is it required?
A grave liner is a reinforced concrete wall that is used to prevent the grave from sinking or collapsing. Most cemeteries do require grave liners.
- How does a burial vault differ from a grave liner?
Like a grave liner, a burial vault is used to protect the grave from sinking or collapsing. However, a burial vault is a more substantial option which usually costs more than a grave liner. A burial vault is normally sold with a warranty, whereas a grave liner is not warranted.
-Can the funeral service be customized?
We, at Eighner Funeral Homes, make every effort to customize a funeral or memorial service precisely to individual tastes. There are many ways to have a service unique including personal eulogies, special music, display of personal items and pictures, and more. Eighner Funeral Homes will work with you to ensure the service is as personalized as your family wants it to be.
- When should a funeral service be scheduled?
As a general rule, you should allow enough time for out-of-town guests to make travel arrangements and arrive in time for the service. Area guests will normally be able to accommodate a shorter time frame. Oftentimes, however, we must coordinate with churches, clergy, musicians, and cemeteries to help ensure that there are no scheduling conflicts or time restraints. It is advisable not to set any time for services until speaking to a funeral director to avoid a potential conflict. We at Eighner Funeral Homes will coordinate your planning, and work with your family and the aforementioned entities to help ensure that everyone is included.
- Where should the funeral service be held?
Eighner Funeral Homes will assist you in planning your entire service from beginning to end. A funeral service can be held in a church or at the funeral chapel. Other options can include holding a graveside service or a service at a family residence.
- Does the funeral service have to be conducted by a minister?
A member of the clergy is not required to perform a funeral or memorial service. However, if a clergy member is desired, we can locate one if you do not already have a minister, as well as ensure the clergy understands your wishes.
-Why plan ahead?
Unfortunately, many people wait to make plans until someone dies. We understand that funeral planning is a difficult process, but preplanning in advance can help everyone. For more information on preplanning, please click here.
- What if I need to reach a funeral director in the middle of the night?
Not a problem. A funeral director is available by phone 24 hours a day, 365 days each year to serve your needs. We will respond immediately, or as the individual situation requires. Our normal business hours are Monday - Saturday 8:00 am - 4:30 pm. Sundays and holidays are by appointment only, unless there is a visitation scheduled. Eighner Funeral Home sare closed on Sundays to allow its employees to attend church services and spend time with their families.
- What is a funeral?
The funeral is a ceremony of proven worth and value for those who mourn. It provides an opportunity for the survivors and others who share in the loss to express their love, respect and grief. It permits facing openly and realistically the crisis that death may present. Through the funeral, the bereaved take that first step towards emotional adjustment to their loss.
- What type of service should I have?
Only you can answer that question. The type of service conducted for the deceased, if not noted in a pre-plan, is decided by the family. The service is usually held at a place of worship or at the funeral home. The service may vary in ritual according to religious denomination or the wishes of the family. The presence of friends at this time is an acknowledgment of friendship and support. A private service is by invitation only where selected relatives and a few close friends attend the funeral service. A memorial service is usually a service without the body present and can vary in ceremony and procedures according to the family's community and religious affiliations.
- Can I personalize my funeral service?
Absolutely, in fact, we recommend it. After all, the funeral is a celebration of life. Funeral directors are happy to discuss all options and ensure your funeral is tailored to your wishes. It may be personalized in many unique ways. Contact us at (815) 498-2363 to explore the possibilities.
- Why should we have a public viewing?
There are many reasons to view the deceased. It is part of many cultural and ethnic traditions, and many grief specialists believe that viewing aids the grief process, by helping the bereaved recognize the reality of death. Viewing is even encouraged for children, as long as it is their desire to do so, and the process is explained well.
- Why do we need an obituary notice?
It is helpful to friends and the community to have an obituary notice published announcing the death and type of service to be held. A notice can be placed in a local newspaper, or on the Internet.
- What do funeral directors do?
Funeral directors are both caregivers and administrators. In their administrative duties, they make the arrangements for transportation of the body, complete all necessary paperwork, and implement the choices made by the family regarding the funeral and final disposition of the body. As caregivers, funeral directors are listeners, advisors and supporters. They have experience assisting the bereaved in coping with death. Funeral directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral directors also link survivors with support groups at the funeral home or in the community.
- What should I do if the death occurs in the middle of the night or on the weekend?
We are available 24 hours a day, seven days a week. All you need to do is place a call to us at (815) 498-2363. If you request immediate assistance, one of our professionals will be there within the hour. If the family wishes to spend a short time with the deceased to say good bye, it's acceptable. Then they will come when your time is right.
- What should I do if a death occurs while away from home?
Your funeral director can assist you if a death occurs anywhere on the globe. Contact your hometown funeral director of choice immediately. They will assume responsibility and coordinate the arrangements for the return of the deceased person to their community. They may engage the services of a funeral director in the place of death who will act as their agent.
- What is the purpose of embalming?
Embalming sanitizes and preserves the body, retards the decomposition process, and enhances the appearance of a body disfigured by traumatic death or illness. It makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them. Embalming the body enables mourners to view the deceased if they wish. The emotional benefits of viewing the deceased are enormous, particularly to those having difficulty dealing with the death.
- Is embalming mandatory by law?
No. But, certain factors of time, health and possible legal requirements might make embalming either appropriate or necessary. Please note that embalming may be required if the deceased is being transported by air to another country where local laws need be observed.
- Is cremation a substitute for a funeral?
No, cremation is an alternative to earth burial or entombment for the body's final disposition and often follows a traditional funeral service. We can assist you with the necessary information for a funeral with a cremation following or a memorial service.
- Can I have a visitation period and a funeral service if cremation is chosen?
Yes. Cremation does not preclude having a visitation period and a funeral service. Cremation is simply one option for final disposition of the body.
- Is cremation as a means of disposition increasing?
Yes, but not dramatically.
- Is it possible to have a traditional funeral if someone dies of AIDS?
Yes, a person who dies of an AIDS-related illness is entitled to the same service options afforded to anyone else. If public viewing is consistent with local or personal customs, that option is encouraged. Touching the deceased's face or hands is perfectly safe. Because the grief experienced by survivors may include a variety of feelings, survivors may need even more support than survivors of non-AIDS-related deaths.
- How much does a funeral cost?
Funerals can cost as little as $2,895 for a direct disposition. (Direct disposition includes registering the death, a basic casket or container, and transporting the deceased to a cemetery or crematorium) For an adult, full-service funeral, consumers choose to spend an average of $10,000. This includes all professional services, including transfer-of remains, embalming, and other preparation; use of viewing facilities and the facilities for the ceremony; hearse, limousine, and the purchase of a casket.
- Has this cost increased significantly?
Funeral costs have increased no faster than the consumer price index for other consumer items.
- Why are funerals so expensive?
In some respects, funerals are a lot like weddings or birthday celebrations. The type and cost will vary according to the tastes and budget of the consumer. Not only that, a funeral home is a 24-hour, labor-intensive business, with extensive facilities (viewing rooms, chapels, limousines, hearses, etc.), these expenses must be factored into the cost of a funeral. Moreover, the cost of a funeral includes not only merchandise, like caskets, but the services of a funeral director in making arrangements; filing appropriate forms; dealing with doctors, ministers, florists, newspapers and others; and seeing to all the necessary details. Contrary to popular belief, funeral homes are largely family-owned with a modest profit margin.
- What recourse does a consumer have for poor service or overcharging?
While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral service is regulated by the Federal Trade Commission and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the FTC by contacting the Consumer Response Center by phone, toll-free, at 1-877-FTC-HELP (382-4357); TDD: 1-866-653-4261; by mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or on the Internet at www.ftc.gov, using the online complaint form. You may also choose to contact the local Better Business Bureau, or your state consumer protection office.
- Who pays for funerals for the indigent?
Other than the family, there are veteran, union, and other organizational benefits to pay for funerals. Most funeral directors are aware of the various benefits and know how to obtain them for the indigent. However, funeral directors often absorb costs above and beyond what is provided by agencies to insure the deceased a respectable burial.
Cemetery Common Questions
The answers below are here because these are the most commonly-asked questions. If yours isn't listed, we invite you to call us. We're here to provide the information you need, when you need it.
- Are cemeteries running out of space?
Just like other open spaces, cemeteries are impacted by increased population density in both urban and rural areas. Cemetery spaces are a finite resource, and as such, are at a premium in some regions.
- What is Perpetual Care?
"Perpetual Care" usually refers to the correct terms Permanent Care or Endowment Care. These Care funds are collected with each Interment Space sale to maintain the grounds, roads, and buildings of the cemetery.
- Can the vault be personalized?
Yes, we can show you the wide range of personalization choices, including customized nameplates and military insignias.
- Are there vaults for cremated remains?
Yes, we offer urn vaults, designed for in-ground burial of cremated remains.
- Can two cremations be performed at once?
Never. Not only is it illegal to do so, most modern cremation chambers are not of sufficient size to accommodate more than one adult. Thus it would be a practical impossibility to conduct multiple cremations simultaneously.
- Can the family witness the cremation?
Yes, for a nominal fee. Our state-of-the-art cremation facility is set up to allow family members to be present when the body is placed into the cremation chamber. In fact, some religious groups include this as part of their funeral custom.
- Does a body have to be embalmed before it is buried?
No, embalming is not required for burial. It is always your choice. Your decision may depend on such factors as whether the family selected a service with a public viewing of the body with an open casket; or to enhance the deceased's appearance for a private family viewing; or if the body is going to be transported by air or rail, or because of the length of time prior to the burial.
- Must I purchase a burial vault?
In most areas of the country, state or local laws do not require that you buy a container to surround the casket in the grave. However, many cemeteries require that you have such a container so that the ground will not sink. Either a grave liner or a burial vault will satisfy these requirements.
- What are the advantages of a mausoleum burial?
Mausoleum crypts are both clean and dry. They offer a viable alternative for those who simply have an aversion of being interred in the ground. Furthermore, with the growing shortage of available land for cemetery use, mausoleums will allow for a maximum number of entombments in a minimum amount of space.
- What is a columbarium?
A columbarium, often located within a mausoleum, chapel or in a garden setting, is constructed with numerous small compartments (niches) designed to hold urns containing cremated remains.